GCX-WFM EXAM PDF & LATEST GCX-WFM TEST ANSWERS

GCX-WFM Exam PDF & Latest GCX-WFM Test Answers

GCX-WFM Exam PDF & Latest GCX-WFM Test Answers

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Tags: GCX-WFM Exam PDF, Latest GCX-WFM Test Answers, Exam GCX-WFM Lab Questions, GCX-WFM Dumps, New GCX-WFM Test Book

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q98-Q103):

NEW QUESTION # 98
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

  • A. Modify
  • B. Add
  • C. Create
  • D. Generate

Answer: D


NEW QUESTION # 99
In workforce management, how can an admin add an activity code?
Response:

  • A. Directly in the Queue Settings
  • B. Through the Business Unit Manager
  • C. Within the Management Unit Configuration
  • D. Via the Activity Code Editor in the Admin panel

Answer: C


NEW QUESTION # 100
What is the primary use of intraday monitoring?
Response:

  • A. To monitor current day's adherence and activity
  • B. To view agent adherence on a weekly basis
  • C. To compare adherence between departments
  • D. To adjust agent roles

Answer: A


NEW QUESTION # 101
In Genesys Cloud, what does the historical adherence feature provide?
Response:

  • A. A record of all calls handled by agents
  • B. A list of agent credentials
  • C. An overview of agent activities across shifts
  • D. A historical view of adherence metrics over a specified period

Answer: D


NEW QUESTION # 102
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:

  • A. Reduces adherence penalties for agents
  • B. Ensures scheduling meets service goals
  • C. Allows agents to exchange shifts with each other
  • D. Allows agents to exchange shifts with manager approval

Answer: C,D


NEW QUESTION # 103
......

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